SHIPPINGAND DELIVERY

Free postage over £40 Shipping

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Current Dispatch Times

Current packing/despatch time is 5 working days.
For any order enquiries, please email info@shopverena.co.uk.

UK Delivery

UK Delivery is sent using Royal Mail tracked 48 service. This can take up to 3 business days from dispatch email.

 

International Shipping

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Please note that if ordering from outside of the UK there will be a small chance you will be charged import duty due to Brexit. You as a consumer are liable for any import duty at the % rate set for your country. We only ship tracked delivery outside of the UK.

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Overseas shipping is generally around 7 working days, however, please allow up to 28 days due to customs which cannot be controlled or avoided. Please allow 28 days before contacting us if you feel your parcel is missing.

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Tik Tok Shipping

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Any queries regarding your TikTok orders need to go through the TikTok chat. TikTok orders have a different process and use their own shipping couriers (Evri).

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Lost Parcels

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We are not responsible for lost parcels. The correct procedure will be actioned with the post office for lost parcels and can take up to 30 days for a resolution. Please ensure all addresses are correct and clear. We do note a return address on the parcel, if this is returned to us for any reason we will not be able to cover the cost to re-send this will be covered by yourself. If the parcel has been returned due to not being picked up from your local post office missed delivery office within the set time frame we will not be responsible for the cost to re send, this will be covered by yourself.